Jason McClellan leads the University Services function, which includes parking, resource management, dining services and campus card services, critical areas that touch the daily lives of many members of the university faculty, staff and student communities.
He has expertise in innovation and transformation through service excellence, leading the strategy and vision to provide a unified, exemplary customer experience in all functions he oversees. Prior to WashU, McClellan held the role of senior director of auxiliary services at Tufts University, a job that focused on improving the guest and client experience for the university’s business units across its four campuses. Among his accomplishments, McClellan reorganized and modernized auxiliary operating units, focusing on customer service, efficiency, financial solvency and flexibility. He also developed and oversaw the operations of Tuft’s COVID-19 testing centers, which at the peak handled up to 35,000 tests per week.
McClellan earned a bachelor’s degree in business administration from the University of North Carolina at Chapel Hill as well master’s degrees in business administration and in finance from Boston College. Additionally, he is a certified meeting professional.
McClellan is an active member of the Association of Collegiate Conference and Event Directors – International, where he has held various leadership roles and currently serves as president of its board of directors. He is also active in animal rescue, serving as a board member of Triangle Sheltie Rescue of North Carolina. McClellan and his husband, Glenn, have two sheltie dogs and two cats.